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Customer Portal - SSL Certificates

You can now order and manage SSL certificates directly from your Customer Portal without going through the trouble of having them installed for you via the form. This is the fastest, easiest, and best way to order an SSL and have it installed.

Important Note: If the domain you are purchasing your SSL for does not meet one of the following three criteria for verification purposes, you will need to use the SSL form to order SSL manually:


  • CNAME Verification: This method requires that your domain is using HostGator name servers at the time of verification.
  • HTML Verification: This method will only work for websites that do not deny access to HTML files on your hosting package. Sites that deny access to HTML files, such as WordPress, may not be able to successfully install via this method.
  • Email Verification: Only the primary domain on the account may verify with email verification. Any other domain will require an alternative method.


If you are unable to use one of the methods above as outlined in this article, you will need to contact us via phone or Live Chat to purchase a Positive SSL.

If you have our Business or Enterprise packages, the Positive SSL is free!

This article discusses the following topics:

How to purchase an SSL

  1. Log in to your Customer Portal.
  2. Click Hosting from the left-side menu.

    HostGator - Customer Portal - Menu

  3. Locate the hosting package where you want to install the SSL certificate, then click its Manage link.

    HostGator Customer Portal Hosting Packages

  4. Under the Overview tab, locate the SSL Management tile box, then click Manage.

    HostGator Customer Portal SSL Card

  5. Locate the domain where you wish to install SSL, then click its Upgrade button.

    Customer Portal - SSL Upgrade

  6. Select the SSL plan of your choice.

    Select SSL Options

  7. Fill out the fields required to complete your purchase, and enter your payment method:
    • Provide the Certificate Information that will be displayed on your certificate.

      Provide Certificate Information

  8. After paying, you will be redirected to your SSL tool page. From here, you can see when the SSL installation completes and easily renew your SSL when it is time for it to expire.

    SSL Certificate Status

How to verify your domain

There are 3 methods by which you can verify your domain name when purchasing SSL through the Customer Portal.

Please click the links below for more information.



Note: Domains that are not using HostGator name servers will not work with the CNAME method.

When selecting CNAME as your verification method, the process will automatically add a CNAME Record to your DNS zone on your cPanel. After a successful purchase and after the record has time to propagate, the service will automatically verify you with no extra steps on your part.

If you are using HostGator name servers, your domain will successfully verify even if your domain is not pointed to your server yet.

If you are not using your HostGator name servers, you will need to find the CNAME record created, then add it to your actual DNS host.

To locate the CNAME record:

  1. Log in to your cPanel.
  2. Under the Domains section, click Zone Editor.
    Domains - Zone Editor
  3. Locate the domain where you installed your SSL certificate, then click Manage.

    Zone Editor - Manage

  4. From the list of DNS records, locate the newest CNAME record (this is usually found at the bottom of the list).
  5. You can copy the string of text next to CNAME.

    Example of SSL's CNAME

  6. After retrieving your CNAME record, you need to add this to your host's control panel (where your name servers are pointed to) to complete your domain verification.



Note: Email should only be selected with an SSL for the primary domain on the package. This option can be selected for other domains but will not provide valid email addresses for verification.

When you select Email, you need to select an email from the dropdown box to receive your verification email. If none of the available email addresses exist, you need to choose an email address, then create that at your current email host to verify your domain ownership.

After purchasing the SSL, an email will be sent to the email address you selected. It will contain instructions on how to complete the domain verification process.

If you need to create an email address in cPanel to receive the verification email, here is an article to guide you:



Note: Websites that prevent access to HTML files, such as WordPress sites, will prevent this method from succeeding.

When selecting the HTTP method, a file will be automatically uploaded to the document root of the domain you selected for the SSL certificate after your invoice is paid. This may take up to 15 minutes before the file is generated.

If you are using HostGator name servers, your domain will be verified automatically by this process.

Users with domains pointed elsewhere will need to copy this file to the server where your domain is currently hosted.

To locate this file, navigate to the document root with FTP or File Manager and look for a file similar to the one in this example:

Example .txt file

The name of the file will be randomly generated, and so it may be difficult to locate. Users using the File Manager in cPanel can use the search function in the top right corner to look for the .txt files in the directory.

File Manager - Search for .txt file

If you need to verify that you have found the correct file, you may inspect its contents (either locally by downloading it with FTP or via the Code Editor in File Manager). The contents of the correct file will be similar to the following example:

Check validity of file

After identifying the correct file, please download it, then upload it to the document root of your website host to complete the verification.

Please contact us via phone or Live Chat if you have any questions or require assistance.